Upon delivery, if you observe damage to your hardware packages you must note the damage or refuse the delivery due to damage (with the driver). Claims will not be allowed without doing so. We ask that you open and inspect your packages thoroughly for any missing or incorrectly shipped items, and damage must be reported to us within 3 days of receipt.
The damages must be reported to the shipping company driver and to us immediately as mentioned above in Delivery Inspection. Replacement orders for damaged goods are given priority.
30-Day return policy for Hardware:
Eligible returns excluding damages and defects must be requested within 30 days of receiving the order.
An RGA (Returned Goods Authorization) will be issued upon review. You must return the hardware in new condition and with no damages. Once your returned hardware is received into our warehouse, you will be given a refund (less the restock fee) within 10 business days.
We offer manufacturers warranty on all products. For warranty details for a specific product, please call 772-283-8800.